If you change your mind about a card in our subscription service, you are entitled to a full refund of that month's payment. Cards are usually processed for posting every Friday of the week.
If you have subscribed to Art by Card's weekly delivery service, then you are entitled to cancel your subscription at any time. Your cancellation will automatically take effect at your next renewal date. All you need to do to cancel your subscription is manage your settings in your Gocardless account, or write to cancel@artbycard.co.uk.
In the event that your cancellation does not process in time, you will be given a refund, even if we accidentally send something to you after the expiration date.
If you change your mind within 14 days of your first subscription payment, you might be entitled to a pro rata refund.
To request a refund for an order from our print shop, please email contact@artbycard.co.uk with an explanation of why you are unhappy with your order and photographic evidence in the case of claims that the order was damaged or not what you expected from our website. We reserve the right to request you return the print.
Because individual prints are made to order, we regret that we cannot offer you a refund if you are simply dissatisfied with your print or change your mind.
